FAQ

REGISTRATION / UNSUBSCRIBE HOW TO RECEIVE OUR NEWSLETTER? If you wish to be informed by the exclusive Event LIM.PARIS-COM sales and product news, you simply sign up and check the box “to receive the newsletter” at the time of registration or enter your email in newsletter box. HOW TO UNSUBSCRIBE FROM THE NEWSLETTER? If you no longer wish to receive our newsletter, you can unsubscribe by clicking on the “My Account” then “Newsletter”. In most cases, when unregister seems not to be taken into account is that you have multiple email addresses and that your address is a redirect to the address with which you are trying to unsubscribe.

HOW TO BUY   HOW TO MAKE A PURCHASE ? Before you start shopping, you should read our Terms [Go3]. Once you have registered on the site and you find an item and you want to purchase, select your size and desired quantity. Then click on Add to Cart. You can continue shopping and add other items to your cart, or you can go to the payment to finalize your top of the right page order. WHAT ARE THE PAYMENT ACCEPTED ? You can choose to pay by credit or debit card and PayPal. We accept Visa and paybal. USE MY CREDIT CARD IS SECURED ? We take security very seriously, your data is safe with us. All payments are made using technological systems and the most advanced coding methods. HOW TO KNOW IF ITEM IS MY SIZE? You can contact our Customer Service which will give you all the details about our articles. And remember that you can always return an item if it does not suit you, subject to our Terms of Use. HOW TO KNOW WHAT ITEMS ARE AVAILABLE? All articles on the site are in stock. However, to put an item in your cart will not automatically reserve, it can be purchased by another customer online or in store at the same time.   IS THIS ARTICLE WILL BE AVAILABLE AGAIN ? If your size is out of stock, you can email us quoting, color and size you want and our customer service will get back to you to inform you if the desired item   MY PERSONAL INFORMATION ARE PRIVATE? We guarantee that all personal information is private and confidential. Your data will never be disclosed without your permission. For more details, please visit our Privacy Policy.

CONTROL & DELIVERIES   HOW TO KNOW IF MY ORDER WILL BEEN TAKEN INTO ACCOUNT? When your order is made, you receive a confirmation email, which does not mean that your order has been accepted by the site. The command is accepted and sent when the details of your credit card and your address has been confirmed and verified. CAN I CANCEL MY ORDER? You can not cancel your order once payment has been made, however you can always return it if you wish. For more information, see our Cancellations page. WHAT ARE THE SHIPPING COSTS? Shipping costs vary depending on the destination country (see deliveries) WILL THERE BE OTHER FEES OR TAXES PAID WHEN I ORDER? We cover import costs on orders made since the European Union. The price you see online is the price you will pay. For all other customers, import charges are not included in the price you see online. You may have to pay import charges on receipt of your order or later.     DO LIM PARIS.COM CAN DELIVER THE SAME ORDER TO MULTIPLE ADDRESSES? We can deliver one order to a single address. If you want to change the delivery address after placing your order, please contact our customer service very quickly. However, it will not be possible to change the country of delivery.   CAN I BE DELIVERED TO A PO BOX? We can not deliver to PO boxes because of conditions imposed by our transport partners.

RETURNS & REFUNDS   CAN I RETURN MY ORDER? We must receive the item within 14 days of receipt of your order, beyond this period we can not guarantee a refund. WHEN WILL I RECEIVE MY REFUND? Once your return has been received and if it is consistent with our Returns Policy, we will refund the article via your method of payment. Please note that refunds may take up to 14 working days to be processed according to your bank or your payment provider. Returned items will be refunded except for shipping charges.   MY ORDER HAS BEEN CANCELLED, WHEN WILL I GET A REFUND? If your order is canceled before its shipment, and if we have confirmed by email the cancellation of your order, you we will refund totally the payment method used when ordering (if your account bank has been debited). If you paid by debit card or PayPal, usually the sample is immediately on your account. If you paid by debit card or Paypal, and we have confirmed the cancellation of your order, we will proceed to refund quickly. If you paid with a credit card, and if we have not taken the payment into your account (payment is reserved only by your account) then we simply cancel the transaction and your bank or card issuer will the money available in your account. WHEN THE AMOUNT OF MY REFUND OR CANCELLATION WILL BE AVAILABLE AGAIN ON MY ACCOUNT? We strive to process refunds or cancellations quickly, and we will notify you by email of these actions. Please note that refunds of credit card or debit card, however, can take up to 14 days, depending on the bank. IS THIS THE COSTS OF CUSTOMS DUTIES, SALES TAXES OR ARE VAT REFUND UPON RETURN? If you are a customer based in the European Union, you will be refunded the amount of your order, including costs and customs duties in force at the time of purchase, but not the price of your original delivery charge . If you are based on the other hand, you will be refunded the amount of your order, including VAT at the time of your order, but not the price of your original shipping charges or import fees necessary to receive your command. You may be able to get a refund of import charges on your product returned by contacting your customs office.